Return & Refund Policy

RETURN & REFUND POLICY

Last updated: October 14, 2026

At NIVEPLUS, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

RETURN WINDOW

Return requests must be submitted within 10 days of the date the order is marked as delivered.

To be eligible for a return, the item must be:

• In its original condition
• Unused and undamaged
• In the original packaging, where applicable
• Accompanied by proof of purchase or order confirmation

Items showing signs of misuse, accidental damage, excessive wear, or modification may not qualify for return.

HOW TO REQUEST A RETURN

To request a return, contact our Customer Support team at:

support@niveplus.com

Please include:

• Your full name
• Order number
• Email address used for the order
• Reason for the return
• Photos or video of the item, if applicable

Please do not send an item back before receiving return instructions from our support team.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide clear photos or video showing the issue so our team can review the case promptly.

If approved, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances.

ORDER CANCELLATIONS

If you need to cancel or modify your order, please contact us as soon as possible.

We will make every reasonable effort to accommodate cancellation requests. However, once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If the order has already shipped, you may need to wait until delivery and follow the standard return process.

REFUNDS

Once an approved return or refund request has been reviewed, we will notify you of the outcome.

Approved refunds are issued to the original payment method.

Please allow several business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.

SHIPPING CHARGES

Original shipping charges are generally non-refundable unless the order was incorrect, damaged, defective, or otherwise eligible for reimbursement under applicable law.

Return shipping costs may be the responsibility of the customer unless otherwise stated or unless the return is due to an error on our part.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• Items that have been used, damaged, or altered after delivery
• Items returned without prior authorization
• Items outside the stated return window
• Items that cannot be returned for hygiene, safety, or legal reasons, where applicable

LOST OR UNDELIVERED ORDERS

If your tracking information shows no meaningful movement for an extended period or your package has not arrived within the expected delivery timeframe, please contact us at support@niveplus.com.

Our team will review the shipment and work with the carrier or fulfillment provider to determine the appropriate resolution.

CONTACT US

NIVEPLUS Customer Support
Email: support@niveplus.com
Website: https://niveplus.com